Our guarantee
Customs holds your order?
We reship once. Free.
Every international order is covered. No proof-of-loss paperwork, no chargeback fight — just forward the customs notice.
How to claim
- 1Forward the noticeEmail [email protected] with your order number, within 30 days.
- 2We confirmUsually within one working day.
- 3New trackingSame vials, same quantities, dispatched from our next batch.
Covered
- Customs seizure, return, or destruction
- One reship per order, at our cost
- Standard tracked shipping included
Not covered
- Countries on the suppressed list (shown at checkout)
- Carrier loss, theft, or address errors — see shipping & returns
- GLP-1 receptor agonists shipped to US or CA addresses (not supplied to those destinations — they are blocked at checkout, not reshipped)
- Orders where the customs disclosure or shipping notes were falsified
- Orders flagged as part of an active enforcement action by a competent regulator against the named buyer
- Bulk and reseller orders
- The reship itself (one per original order)
Questions? Email [email protected] with your order number.
Last updated 2026.