Shipping policy
Everything you need to know about how a vial gets from our lab to your bench, and what happens when something goes wrong on the way.
Where we ship
We currently dispatch to the following 21 destinations, grouped by the regional catalog you see at checkout:
- North America (2): United States, Canada. GLP-1 receptor agonists are not supplied to US or CA addresses — see the active-ingredient notice in the footer when browsing on a US or CA address.
- Europe (15): United Kingdom, Germany, Denmark, Sweden, France, Spain, Italy, Netherlands, Switzerland, Norway, Ireland, Austria, Belgium, Finland, Portugal. Lab consumables (laboratory solvent, alcohol prep pads, empty laboratory vials) are unavailable on the EU catalog under the EU Falsified Medicines Directive. Source any regionally permitted laboratory materials from an appropriate local scientific supplier.
- Asia–Pacific (4): Thailand, Malaysia, Indonesia, Republic of Korea.
If your country is not on the list above, we currently cannot deliver there.
Dispatch time
Orders placed before 14:00 CET on a working day are dispatched the same day. Orders received later, or on weekends and public holidays, ship on the next working day. Each dispatch email includes a tracking number.
Carriers and packaging
Domestic and intra-EU orders go by tracked courier. Vials are sent in insulated packaging with cold packs. Follow the storage instructions supplied with the product when it arrives.
Returns — there are none
We do not accept returns of research peptides. This is the standard across the research-supply industry: once a lyophilized vial leaves our controlled storage, its handling history cannot be established, so it cannot re-enter our stock. There is no "ship it back for a refund or exchange" flow.
That sounds harsher than it is in practice. The way the industry protects buyers is not by accepting returns — it's by covering the one failure mode that actually goes wrong: international customs interception. We do that with our customs reship guarantee.
Customs reship guarantee
If your order is held, seized, or returned by customs, we ship a replacement once at our cost when the published conditions are met. Send us the carrier or customs notice within the stated claim period. Full terms are on the customs reship guarantee page.
Damaged or missing items
Separate from the customs reship guarantee, if a vial arrives broken or an item from your order is missing on delivery, email research@junipeptides.com within seven days with your order number and a photograph. We dispatch a replacement from the next batch.
Customs and duties
For shipments outside our domestic market, the buyer is the importer of record. Any duties, taxes, or clearance fees levied at import are payable by the buyer.